At Sunflower Custom Gifts, we take pride in creating high-quality, custom 3D printed products. Because many of our items are made to order, please review our policy below.
Returns
Due to the custom and handmade nature of our products, we do not accept returns on most items.
However, if you receive a defective or damaged product, please contact us within 7 days of delivery, and we will work with you to make it right.
Refunds & Replacements
We offer refunds or replacements in the following cases:
- Item arrives damaged
- Item is defective
- You received the wrong item
To request a refund or replacement, please email us at [your email here] with:
- Your order number
- A description of the issue
- Photos of the item
Once approved, we will either:
- Send a replacement item, or
- Issue a refund to your original payment method
Custom Orders
All custom or personalized items are final sale and cannot be returned or refunded unless they arrive damaged or defective.
Please double-check all customization details before placing your order.
Order Issues
If there is any issue with your order, please contact us within 7 days of delivery. We are happy to help resolve any concerns.
Shipping Issues
We are not responsible for:
- Delays caused by the shipping carrier
- Lost or stolen packages marked as delivered
If your package is lost in transit, please contact us and we will assist in filing a claim with the carrier.
Need help?
Contact us at sunflowercustomgiftshop@gmail.com for questions related to refunds and returns.
We appreciate your support of our small business!