Last updated: 23 August 2026
These terms cover orders placed with Sunflower Custom Gifts. Placing an order means you accept them. If something here does not sit right with you, email us before ordering rather than after — we would far rather sort it out first.
Everything is made to order
We do not hold stock. Each item is printed for you once your order arrives, which is why you get to choose the colors. Please allow up to two weeks. Most orders go out sooner; large runs and busy weeks take longer. If you need something by a particular date, ask before you order and we will tell you honestly whether we can meet it.
Changing or cancelling an order
- Before printing starts — we will change or cancel it and refund you in full.
- Once printing has started — we may not be able to stop it. We will tell you where things stand and work something out.
Custom work already printed in your colors or with your artwork cannot be sold to anyone else, so it cannot be cancelled once it exists.
Artwork you send us
This matters, so it is in plain words. When you upload a logo, an image or any other artwork:
- You confirm you own it, or have permission from whoever does, to have it printed on the items you are ordering.
- You agree to cover us for any claim, loss or cost that arises if that turns out not to be the case, including our reasonable legal costs.
- We may decline any artwork, for any reason, and refund you. We will not print anything we believe infringes someone else’s rights, and we will not print hate symbols or material meant to harass.
We use your artwork only to make what you ordered. We do not sell it, license it, or use it to promote the business without asking you first. We keep your file for a while so a repeat order does not mean sending it again, and we delete it on request.
Proofs
For custom artwork we email a proof before anything is printed. Once you approve a proof, that is what gets made — so please read it properly, spelling especially. A reprint of an approved proof is a new order.
Color
The on-screen preview is a close guide, not a color match. Screens differ, and filament color varies a little between batches. If exact color matters, ask us for a sample before committing to a large run.
Prices, tax and postage
Prices are in US dollars and exclude sales tax, which is added at checkout where it applies. Postage is shown before you pay. We may change prices at any time, but never on an order already placed.
Returns
Custom items cannot be returned simply because you changed your mind. Anything faulty, damaged or not what you ordered, we will put right. The detail is in our Refund and Returns Policy, which forms part of these terms.
If something goes wrong
If we get your order wrong, we will reprint it or refund it — your choice. Beyond that, our liability for any order is limited to what you paid for it, and we are not liable for indirect or consequential losses such as an event you had planned the items for. Nothing here limits liability that cannot lawfully be limited.
Getting in touch
Email sunflowercustomgiftshop@gmail.com or call (806) 591-3744. We are a small business in Meadow, Texas and we read everything.
These terms are governed by the laws of the State of Texas.